Privacy Policy

Last updated: 25 September 2026

The short version

• Your will contains some of the most personal information you'll ever share. We treat it that way.
• We only use your information to provide OpenWill to you and the people you choose. We never sell it.
• The people you invite (executors, beneficiaries, witnesses) only see what you choose to share with them. Beneficiaries only see their own allocations.
• You can download or delete your information at any time.
• We give every user the same core privacy rights, wherever you live.
• You can complain to the data protection regulator where you live, such as the ICO in the UK.

1. Who we are

OpenWill is operated by NEOCR LTD, registered in England and Wales under company number 15664816, operating as a digital-only business. We do not offer a public visitor address. We are the data controller for the personal information described in this policy. We will publish our Information Commissioner registration number here when registration is confirmed.

For anything about your privacy, contact privacy@openwill.app. We have not appointed a Data Protection Officer; privacy enquiries are handled by NEOCR LTD.

2. Who this policy covers

• Account holders: people who create an account to make a will.
• Invited people: executors, beneficiaries and witnesses whose details an account holder adds.
• Visitors: people who visit our website or contact us.

3. Information we collect

From account holders

About invited people

When an account holder invites you, we receive your name, contact details and your role from them. If you accept an invitation and create access, we also collect your confirmation, login details and activity. For executors involved in a Live Will release, we collect your confirmation of the account holder's death and any evidence you provide, including an official death certificate or the equivalent document in the relevant country and, where needed, a certified English translation.

Sensitive information

Wills and funeral wishes can reveal "special category" information, such as your health, religious or philosophical beliefs, or details about your relationships. We only process this because you choose to include it, and we rely on your explicit consent to do so. You can withdraw consent by deleting that information, although this may affect your will.

4. How we use information, and our legal basis

Where we rely on legitimate interests, we've balanced our interests against your rights. You can ask us for more detail about this. Where other countries' laws apply to you, we rely on the equivalent legal grounds under those laws, including your consent where required.

5. AI processing

We use a third-party AI provider to help organise the assets you describe. Only the information needed for that task is sent through our AI inference provider to an OpenAI model, with provider storage disabled. The provider is not permitted to use this information to train its models.

AI suggestions are there to help you. They don't make decisions about you, and nothing is added to your will without you reviewing it.

6. Automated decisions

We don't make decisions that have legal or similarly significant effects on you based solely on automated processing. Missed check-ins trigger reminders and notifications automatically, but documents are only released after two human executors have independently confirmed and OpenWill staff have reviewed the death evidence.

7. Who we share information with

People you choose. Executors, beneficiaries and witnesses only see what you've chosen to share with them and what their role requires. Beneficiaries only see their own allocations and documents.

Service providers who process data on our behalf under contract, only on our instructions:

Independent legal reviewers, only if you ask us to arrange a review, and only the information needed for it.

Professional advisers such as lawyers, accountants and insurers, where needed.

Authorities, where we're legally required to, or to prevent fraud or protect someone's safety.

A buyer of our business, if OpenWill is sold or merged. They would have to respect this policy.

We never sell your personal information, and we don't share it with advertisers.

8. International transfers

OpenWill serves people around the world. Your information is stored and processed using secure cloud infrastructure that may be located in the EEA and the United States, and may be accessed by our providers in other countries, including the United States.

Whenever information moves across borders, we protect it with the safeguards required by the law that applies to you. These include adequacy decisions (such as the UK-US Data Bridge, where the provider is certified), standard contractual clauses, the UK International Data Transfer Agreement, and equivalent mechanisms under other countries' laws. You can ask us for details.

9. How long we keep information

We keep information only as long as we need it. Our Data Retention & Deletion policy sets out the specific periods.

10. Keeping information secure

We use encryption, access controls and other safeguards to protect your information. Our Security page explains more. No system is completely secure, so if we ever have a data breach that's likely to put you at risk, we'll tell you and the ICO as the law requires.

11. What happens to your information after you die

Many data protection laws, including UK data protection law, don't apply to information about people who have died. We still treat it with the same care and confidentiality. We'll only share it according to your instructions on OpenWill, our Executors & Bereavement Support process, or where the law requires.

12. Your rights

Depending on where you live, the law gives you some or all of these rights. We aim to offer them to every user, wherever you are. You can ask to:

• access a copy of your information;
• correct information that's wrong;
• delete your information;
• restrict or object to how we use it;
• receive your information in a portable format;
• withdraw consent at any time, where we rely on consent; and
• complain to a regulator.

We won't treat you differently for using any of these rights.

You can download or delete most of your information yourself from your account settings. For anything else, email privacy@openwill.app. We'll respond within one month. There's usually no charge.

If you've been invited by someone else, you can ask us to remove your details. Please be aware this may affect the account holder's plans, so we may let them know you've asked for removal.

13. Complaints

If you're unhappy with how we've handled your information, please contact us first at privacy@openwill.app. You also have the right to complain to a data protection regulator. In the UK, that's the Information Commissioner's Office, at ico.org.uk or on 0303 123 1113. If you live elsewhere, see section 14 for your local regulator.

14. If you live outside the UK

We handle your information in line with this policy wherever you live, and with the local laws that apply to us. Here are some of the main ones:

We have not appointed an EU representative. If this becomes legally required, we will update this policy before offering the affected processing.

United States: we don't sell personal information, and we don't share it for cross-context behavioural advertising. You can ask to know, correct or delete the information we hold about you by emailing privacy@openwill.app.

Anywhere else: contact privacy@openwill.app, and we'll explain how your local rights apply.

15. Children

OpenWill is only for adults aged 18 and over, or the minimum age for making a will where they live, if that's higher. We don't knowingly collect information from children, except where an adult account holder includes a child's details in their will (for example, naming them as a beneficiary or in guardianship wishes). We don't contact children directly.

16. Cookies

We use cookies and similar technologies. See our Cookie Policy, and change your choices at any time using "Cookie settings" in the footer.

17. Changes to this policy

We'll update this policy when things change. If a change is significant, we'll tell you by email or in the app before it takes effect.

18. Contact us

NEOCR LTD Digital-only contact: privacy@openwill.app privacy@openwill.app